support center

Cannot paste in

​If you cannot paste text into the app and are running Windows, make sure any web security software such as Webroot is disabled or is added to the list of known applications.

Add to Webroot Identity Shield

Stopping Webroot

Webroot is known to block pasting in the app. To shut down Webroot, right click the Webroot tray icon and select Shut down protection.

Then, confirm with Yes and enter the confirmation characters if prompted. Once shut down, restart the app and pasting text should work again.

If you wish to permanently uninstall Webroot, click Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot and follow the instructions.