support center

How does SMS billing work?

Each organization gets 1,000 free outgoing SMS credits per month


SMS is included with any Pro plan or higher, and each organization receives 1,000 free outgoing SMS credits per month.

When your organization runs out of free credits, you can still send SMS, but it will result in an additional charge on your invoice. See the section below for pricing details.

Trial organizations will start with 100 free SMS credits, and are immediately given another 100 when a credit card is entered. As soon as your first charge is processed, 1,000 credits are added, and another 1,000 are added with each billing cycle.

SMS pricing & billing


Once the 1,000 free credits have been used, the price is $0.01 per outgoing SMS**. Incoming SMS are included free of charge.

By default, your organization has a spending limit of $100 per month (~10K outgoing messages). For the first month of service, there’s a limit of $10 (1K outgoing messages). Any Admin can adjust the organization’s spending limit under Billing Settings.

** $0.01 is the cost of an SMS "unit". An SMS sent via Close.io can consist of one or more units. If you're only using characters in the English alphabet, each unit is 160 characters. Otherwise, if you're using foreign characters or emoji, each unit is 70 characters.
 

Adjusting your SMS spending limit


To adjust your team’s monthly SMS spending limit, go your Billing settings and you’ll see a section called “SMS” where you can set up or manage an existing SMS budget:


 

Why does Close.io have SMS spending limits?


The limits prevent fraud and reduce the risk of being exposed to fees you didn’t expect.

To request a spending limit increase, please contact support.