support center

Reporting call issues or quality

Our goal is to make sure that every call you make through is perfect. To make that goal a reality, we need your feedback – both good and bad.

After every call you make (or answer) we’ll ask you about the quality of the call. You can respond with “Good” or “Bad” and if you select "Bad", you'll be able to add additional details about your experience. 


We also let you provide feedback for older calls as well. To do so, navigate to the lead page, hover over the call activity, and click on the flag icon.

Report call quality after a call is done

Tell us what went wrong during the call by selecting all the pre-defined issues that match your case. Then, use the comment section to describe your experience in more detail and provide any additional context.

VoIP call quality depends primarily on your Internet connection, local network setup, and headset. If you have questions about how to best optimize your network email and let us know how your network is structured including make/model information for all networking devices.