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SMS

SMS in Close.io

Send an SMS To send an SMS to a contact’s primary number, click the SMS icon to the right of that contact’s name. To send an SMS to a contact’s secondary number, click the contact’s name to expose...

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How does SMS billing work?

Free $10 monthly Usage credit As a Close customer, we reload $10 of free Usage credit into your account. This free credit resets every month and does not roll over. Once your free credit is used, we'll star...

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How do I know if an SMS message fails to send?

There are a few reasons why an SMS may fail to send: The recipient’s phone number does not support SMS (Example: landlines). The recipient’s phone number is from an unsupported country (we only support t...

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Can I send SMS in bulk?

Currently we don’t support sending SMS in bulk within the app. However, you can programmatically bulk send SMS via our API.

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Can I forward SMS?

Right now you cannot forward SMS within the app. However, you can forward them using Zapier. Here’s an example Zap that forwards new incoming SMS messages to another phone number: 1. For your “Tr...

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Sending SMS from group phone numbers

It’s common for teams to have group numbers (also known as “ring groups”) enabled in their Close.io organization. You can send an SMS from a group number if: Close.io's carriers own the number The numbe...

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Why can’t I use my phone number for SMS?

There’s a few requirements that your phone number has to meet in order to send or receive SMS: It has to be a US or a Canadian number. It cannot be toll-free. It has to be SMS-enabled, meaning that it ...

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