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Calling

Calling in Close.io

Making Calls Calling in Close.io is currently available by using the Close.io Desktop Application. The fastest way to place a call in Close.io is to simply click the phone icon next to your contact's name t...

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Voicemail drops

‚ÄčOur Business plan offers the ability to upload a pre-recorded voicemail message which you can leave someone at the click of a button. Once prompted to leave a message in a voicemail system, click the Leave Voi...

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Phone Settings Popover

Please Note: Phone Settings popover is only available within our Native app on the Pro and Business plans. The Phone Settings popover allows you to: See your outgoing Caller ID number and change it if you h...

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Call recording

Please Note: Call Recording is only available on the Business plan. Refer to our pricing guide for more information on the different plans available. Close.io can automatically record all calls that occur wit...

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Reporting call issues or quality

Our goal is to ensure every call you make through Close.io is perfect. If it's not, please report it to us using our built-in call feedback and diagnostic system. After you've hung up a call which didn't meet ...

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How to record an mp3 audio file

To record a .mp3 audio file (e.g. for your voicemail greeting), you can use existing software on your computer or try one of these websites: https://online-voice-recorder.com http://vocaroo.com On OS X...

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Headset and microphone setup

For the best performance, use an external headset and microphone when making calls. Our recommended headsets can be found here. Audio settings are configured from within the Close.io application by using the P...

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Recommended headsets

For the optimal calling experience, we recommend headsets with the following characteristics: Wired -- while wireless tends to be more convenient, but wired headsets are more reliable and not as susceptibl...

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Port an existing number

WARNING: Porting a number into Close.io will stop service of that number with your existing provider. Please ensure this does not interfere with any contract of other services you may have tied to that number o...

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Group numbers

A group phone number (also known as a "ring group") defines a phone number that, when dialed, rings a group of phones simultaneously, stopping when any one of them is picked up. This feature can be a great tool...

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