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Why do my calls have an echo?

In almost all cases, calls will suffer from echo due to issues with your headset and/or speaker and microphone settings. Ensure you're using a headset instead of your external speakers and microphone. U...

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Requesting an international number

For number requests to certain countries we are required to provide our carrier with the following information. Please include the following information in an email to support@close.io. To avoid processing del...

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Bring your own carrier (BYOC)

BYOC is a way to keep your existing phone provider for incoming calls. This is a great alternative to porting your numbers into Close.io or to use Close.io in countries were we currently don't offer phone numbe...

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Can I integrate Close.io with an existing VoIP phone system / desk phones?

Close.io has its own phone system built in. When you sign up for a Close.io account, we automatically give you (and your coworkers) phone numbers in whatever country & area code you'd like. Or, we can "port...

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Convert m4a to mp3

If you used Quicktime or other software to record a .m4a and need to convert it to a .mp3, you can do so. Online (easiest) http://media.io OS X Terminal brew install ffmpeg ffmpeg -i filename.m4a -...

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Available phone numbers

Numbers are available for the countries listed below. Local number availability indicates numbers can be for specific cities/regions within a country while national numbers are for the country as a whole. Coun...

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Manually log calls made outside of Close.io

One of the best parts of Close.io is letting you make calls with one-click through our built in VoIP system and those calls are logged automatically for your team to see. However, we know that sometimes you end...

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