support center

Managing autoresponder replies

How Close.io detects autoresponders

Close.io will check an incoming email’s subject line and headers to determine if it’s an autoresponder. We’ll scan for variations of “auto(matic) reply/response” and "out of the office.”

If you think an autoresponder has slipped through the cracks and hasn’t been properly detected, send over a message to support.

Autoresponders and the Sent Email report

Any detected autoresponders will not count towards your email opened or responded numbers in the Sent Email report.

Search syntax

The search query "email(has_reply: yes)" will not include emails that only have an autoresponder reply.