Call Quality Indicator (CQI)
The Call Quality Indicator (CQI) is a visual indicator that there may be an issue with your call audio quality. These issues are often the result of network quality or hardware problems.
What does it mean when I see the CQI?
Seeing the CQI doesn’t mean that the person you are calling is having trouble hearing you, but it can be an early indicator that there is an issue with your network connection or headset hardware.
What types of warnings can I see in the CQI?
In total, there are 5 warnings that the CQI shows:
High Packet Loss
Check Your Headset
Steps to Troubleshoot Headset Issues
What if I have a call quality issue but don’t see the CQI?