Support Center

Reporting Call Issues or Quality

Last Updated: Feb 09, 2015 10:49AM PST
Our goal is to ensure every call  you make through is perfect.  If it's not, please report it to us using our built-in call feedback and diagnostic system.

After you've hung up a call which didn't meet your expectations, hover over the call activity and click on the flag icon.  

Report call quality after a call is done

Select the appropriate reason for the report and add any additional comments you think may be helpful during our diagnosis

We review each and every call report and in most cases will respond directly to you within several hours with tips, issue summaries, or other recommendations to ensure your calling experience is amazing.

VoIP call quality depends on your internet connection, local network setup, and headset.  If you have questions about how to best optimize your network email and let us know how your network is structured including make/model information for all networking devices.


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